Where we publish
Everything we say publicly is published here first. If an announcement attributed to Prime Wealth Corporation Bank does not appear on this page, treat it with suspicion.
Corporate announcements
Changes to the institution, senior appointments, partnerships and results.
Service notices
Planned maintenance, incidents and anything affecting availability.
Service statusRegulatory notices
Changes to terms, tariffs and required customer notifications.
DisclosuresSecurity alerts
Active scams impersonating us, and what to watch for.
Security CentreHow we notify customers
Anything that affects your accounts is delivered to you directly as well as published here.
| Type of notice | How you receive it | Notice period |
|---|---|---|
| Change to terms or tariff to your disadvantage | In writing through online banking and by email to your registered address. | The period stated in your agreement, before it takes effect. |
| Change to interest rates | Through online banking, and by email where the change is material. | In line with your product agreement. |
| Planned maintenance | Banner in online banking and an entry on the service status page. | Normally several days in advance. |
| Unplanned incident | Service status page, updated as the picture develops. | As soon as we have something accurate to say. |
| Security alert affecting you | Direct contact through a channel already registered to you. | Immediately. |
Keep your contact details current
Notices go to the email address and mobile number registered on your account. If those are out of date you may miss something that matters — update them under Profile → Security.
Verifying a communication from us
Impersonation of financial institutions is common. Before acting on any message that appears to come from Prime Wealth Corporation Bank:
- 1Check whether the same announcement appears on this page or in online banking.
- 2Never use a link, phone number or address supplied in the message itself.
- 3Reach us by typing our address yourself, or by calling the number on the back of your card.
- 4Remember that we will never ask for your password, PIN or a one-time passcode, and never ask you to move money to a "safe account".
Media enquiries
Journalists and analysts should contact us directly rather than through customer support, which cannot comment on corporate matters.
- Please include your outlet, the subject, and your deadline.
- We respond to media enquiries as quickly as we can, and we will tell you if we are unable to comment.
- We do not confirm or deny anything about individual customers or accounts, in any circumstances.
- Comment on ongoing regulatory or legal matters is generally not possible.
Using our name and brand
Our name, logo and trade marks are protected. Editorial use in reporting is fine; anything that implies partnership, endorsement or affiliation needs our written permission.
- Do not alter, recolour, stretch or add effects to the logo.
- Do not use our brand in a way that suggests we endorse a product, service or opinion.
- Do not incorporate our name or marks into a domain name, app name or social account.
- Request the current logo pack and usage guidance from the media contact above.
Archive
Published announcements remain available after their date so the record stays complete. Where a notice has been superseded we say so on the notice itself rather than removing it.
Documents you may also need
Leadership & Governance
How Prime Wealth Corporation Bank is governed, who is accountable for what, and the controls that keep decision-making independent and reviewable.
The InstitutionSustainability & Community
How Prime Wealth Corporation Bank approaches environmental impact, responsible lending, financial inclusion and the communities we operate in — with the limits of what we can currently evidence stated plainly.
The InstitutionCareers
What it is like to build a bank here, how we hire, and where we are currently looking for people.
This document was last updated on 1 August 2026. We publish the current version here at all times; superseded versions are available on request.
If anything on this page is unclear, write to us and we will explain it.