Current status
All services are operating normally. Where that is not the case, this page is updated before anything else and carries the most accurate picture we have.
| Service | What it covers | Status |
|---|---|---|
| Online banking | Sign-in, accounts, statements and profile management. | Operational |
| Payments — domestic | Internal and domestic transfers. | Operational |
| Payments — international | Cross-border wires and currency conversion. | Operational |
| Cards | Authorisations, freezing, PIN management and virtual cards. | Operational |
| Card top-ups | Funding prepaid and ring-fenced cards. | Operational |
| Support channels | Ticketing, email and telephone support. | Operational |
| Public website | Marketing pages, Help Centre and FAQ. | Operational |
How to read this page
Operational means we have no known issue. Degraded means the service works but is slower or partially limited. Outage means the service is unavailable. We would rather post "investigating" early than post nothing until we have a full answer.
Before you report a fault
Most reported faults turn out to be local rather than platform-wide. These four checks resolve the majority of them in under a minute.
- 1Check this page. If we already know, we have already said so here.
- 2Try a private or incognito window. If it works there, a browser extension on your normal profile is the cause.
- 3Clear cached files and cookies for our domain, then sign in again.
- 4Confirm your device date and time are set automatically — an incorrect clock breaks secure sessions and authenticator codes.
Planned maintenance
Maintenance is scheduled outside peak hours wherever the work allows, and we publish it in advance.
- Planned windows are announced here and as a banner in online banking, normally several days ahead.
- Most maintenance is completed with no interruption at all; where a service will be unavailable we say which one and for how long.
- Scheduled payments due during a maintenance window are processed either side of it, not skipped.
- Emergency security patching may occur without notice. Protecting accounts takes precedence over convenience, and we explain afterwards.
How we handle incidents
| Stage | What we do | When |
|---|---|---|
| Detect | Automated monitoring alerts our on-call engineers, who are staffed around the clock. | Continuous. |
| Investigate | We post an initial notice here confirming what is affected, even before we know the cause. | As soon as impact is confirmed. |
| Update | Regular updates while the incident is open, including when there is nothing new to report. | At stated intervals. |
| Resolve | We confirm restoration and continue monitoring before declaring it closed. | On recovery. |
| Review | A post-incident review identifies the cause and the corrective actions, tracked to completion. | After closure. |
Your money during an incident
An availability incident affects access, not balances. Your funds and transaction records are held in systems that are backed up and reconciled independently of the channels you use to reach them. Payments queued during an outage are processed once service is restored.
If you need something urgently during an outage
- Telephone support remains available even when digital channels are affected.
- Card freezing and fraud reporting are prioritised and staffed 24/7 regardless of platform status.
- If a payment has a hard deadline, tell us — we can often arrange an alternative route.
Outages attract impostors
Fraudsters exploit disruption by posing as support staff offering to "restore" access. We will never contact you first asking for a passcode, a password, or to move money. Always reach us on a number you found yourself.
Reporting a problem we have not spotted
If something is broken and this page says everything is fine, we want to know. Tell us the page or action, the time, the device and browser, and any error message shown.
Documents you may also need
Security Centre
How Prime Wealth Corporation Bank protects your money and your data, what we will never ask you for, and the handful of habits that stop almost every attack.
Legal & RegulatoryComplaints & Dispute Resolution
How to tell us something has gone wrong, what we will do about it, how long it will take, and what to do if our answer does not satisfy you.
The InstitutionNewsroom
Announcements, service notices and media resources from Prime Wealth Corporation Bank, and how to verify that a communication really came from us.
This document was last updated on 1 August 2026. We publish the current version here at all times; superseded versions are available on request.
If anything on this page is unclear, write to us and we will explain it.