What cookies are
A cookie is a small text file placed on your device when you visit a website. It lets the site recognise your browser between requests — which is how a login session stays signed in from one page to the next.
We also use technologies that behave like cookies: local storage, session storage and, occasionally, pixels within emails. This policy covers all of them, and we refer to them collectively as "cookies".
- Session cookies
- Deleted automatically when you close your browser. Used for authentication and security state.
- Persistent cookies
- Remain until they expire or you delete them. Used for preferences such as language and consent choices.
- First-party cookies
- Set by this website.
- Third-party cookies
- Set by another organisation whose service appears on a page, such as an embedded video or an analytics provider.
The categories we use
| Category | What it does | Consent |
|---|---|---|
| Strictly necessary | Keeps your session secure, remembers that you are signed in, balances load across our servers, and protects against cross-site request forgery. Without these the site cannot work. | Not required — the site cannot function without them. |
| Functional | Remembers preferences such as language, region, accessibility settings and whether you have dismissed a notice. | Optional. |
| Analytics | Tells us, in aggregate, which pages are used, where people get stuck and whether the Help Centre answered the question. Used to improve the service. | Optional. |
| Security & fraud | Recognises devices, detects automated abuse and supports fraud monitoring on the banking platform. | Not required where used to meet a legal or security obligation. |
| Marketing | Measures the effectiveness of our campaigns and limits how often you see the same message. | Optional. |
Our default position
Optional cookies are off until you turn them on. We do not set analytics or marketing cookies before you have made a choice, and refusing them does not restrict your access to any part of this site or to online banking.
Cookies set by this website
| Name | Category | Purpose | Duration |
|---|---|---|---|
| BANKING_USER_SESSION | Strictly necessary | Maintains your authenticated online banking session. | Session |
| BANKING_ADMIN_SESSION | Strictly necessary | Maintains an authenticated administrative session. | Session |
| csrf_* | Strictly necessary | Protects forms against cross-site request forgery. | Session |
| cookie_consent | Functional | Records the cookie choices you made so we do not ask again. | Up to 12 months |
| nav_state | Functional | Remembers interface preferences such as an expanded menu. | Up to 12 months |
This table lists the cookies set directly by Prime Wealth Corporation Bank. Exact names may vary as the platform is updated; the consent tool always shows the live list.
Where an embedded third-party component appears on a page — for example a font service, a map or a video — that provider may set its own cookies. Those are disclosed in the consent tool at the point they would be set.
Managing your choices
Use the consent tool
The cookie banner appears on your first visit. You can accept all, reject all optional cookies, or choose category by category. Reopen it at any time from the "Cookies" link in the footer.
Use your browser settings
Every major browser lets you block or delete cookies, either generally or for a specific site. Look under Settings → Privacy.
Use device-level controls
Mobile operating systems provide additional controls over advertising identifiers and cross-app tracking.
If you block everything
Blocking strictly necessary cookies in your browser will prevent you from signing in to online banking, because the session cannot be maintained. Blocking optional cookies has no effect on your ability to bank with us.
Withdrawing consent stops future processing. It does not undo processing that already took place lawfully while consent was in force.
Do Not Track and global privacy signals
Browsers may send a "Do Not Track" header or a global privacy control signal. There is no single agreed standard for how sites must respond. Where a recognised signal is received we treat it as a refusal of optional cookies, and you can still make explicit choices in the consent tool.
How cookie data relates to your personal data
Some cookie identifiers count as personal data because they can be linked, directly or indirectly, to you. Where that is the case, the Privacy Statement governs how we handle them — including the legal basis, retention and your rights.
Changes and contact
We update this policy when the technologies we use change. The version published here is always the current one.
Questions about cookies can be sent using the email button on our contact page.
Documents you may also need
Privacy Statement
What personal data Prime Wealth Corporation Bank collects, why we need it, who we share it with, how long we keep it, and the rights you have over it.
Legal & RegulatoryTerms & Conditions
The terms on which you may use this website and our digital banking services, and the responsibilities each of us carries.
Legal & RegulatoryAccessibility Statement
Our commitment to making banking usable by everyone, the standard we work to, what we know is not yet perfect, and how to get help or tell us about a barrier.
This document was last updated on 1 August 2026. We publish the current version here at all times; superseded versions are available on request.
If anything on this page is unclear, write to us and we will explain it.