Regulatory Information

Supervision and authorisation

Financial services are regulated activities. The specific authorisations held by Prime Wealth Corporation Bank, and the authority that supervises them, are confirmed in our client documentation and are available on request.

How your money is held

Client money is held separately from the institution's own funds and is recorded so that each customer's entitlement is identifiable at all times.

Deposit guarantee arrangements differ by jurisdiction and by product. The arrangements that apply to your accounts are set out in your product documentation, and our team can confirm them for your specific products.

Prudential standards and governance

We operate within a prudential framework designed to make sure the institution holds enough capital and liquidity to absorb losses and meet obligations as they fall due.

• Capital adequacy and liquidity are monitored continuously against internal limits set above the regulatory minimum.
• Risk appetite is set by the board and reviewed at least annually.
• Risk, compliance and internal audit operate independently of the business lines they review.
• Financial statements are prepared under applicable accounting standards and subject to external audit.

Conduct and client treatment

Regulation governs how we treat you as well as how we manage risk. In practice that means:

Clear information

Pre-contractual information, tariffs and key facts are provided before you commit, in a form you can keep.

Suitability and affordability

Lending is assessed for affordability. We do not lend where repayment would be unsustainable.

Conflicts of interest

We identify conflicts, manage them, and disclose them where management alone is not sufficient.

Fair complaints handling

Complaints are investigated by someone independent of the original decision, within published timescales.

Vulnerable customers

We provide additional support where circumstances — bereavement, illness, financial difficulty — make standard channels unsuitable.

Cross-border availability

Financial services are authorised jurisdiction by jurisdiction. Our products are not available everywhere, and this website is not directed at anyone in a jurisdiction where offering them would be unlawful.

The products, services and information on these pages are not directed at, and may not be available to, residents of every jurisdiction.

Financial crime obligations

We are legally required to identify our customers, understand the purpose of the relationship, monitor activity and report suspicion. These obligations sit above our commercial relationship with you and cannot be waived.

If you are unhappy

Raise it with us first. If our final response does not resolve matters, you may be able to refer the case to an independent dispute resolution body.

Status of this website

The content of this website is advertising and general information. It has not been submitted to, or approved by, any supervisory authority, and it does not constitute advice, an offer or a solicitation.